Terms and Conditions — Shlokshaala

2.1 Only a parent or lawful guardian aged 18 years or over, competent to contract under the Indian Contract Act, 1872, may create an account. By creating one, you confirm that you meet this requirement and that you are the parent or lawful guardian of every child who will use the account.

2.2 Children may not create accounts. A child accesses the Service only through a profile inside your account, with your consent and under your supervision.

2.3 You are responsible for everything that happens under your account, including everything your child does. That includes any subscription charges and any conduct in live sessions.

2.4 We may refuse, suspend, or close an account where we reasonably believe these Terms have been breached, or where the account holder is not in fact an adult parent or guardian.

3.1 Accounts are created and accessed using a mobile number verified by one-time password (OTP). Keep your device and number secure. Anyone with access to your number can access your account.

3.2 Tell us promptly at info@shlokshaala.com if you believe your account has been accessed without your permission.

3.3 Accounts are personal to your household. Do not share credentials, resell access, or allow use by people outside your family.

3.4 The app may require a device passcode or fingerprint/face unlock on opening and after a period of continuous use. This is a parental control. It is not a guarantee against unauthorised access, and it does not replace your supervision.

4.1 Shlokshaala provides Sanskrit shlokas and stotras with line-by-line audio and bilingual meanings, illustrated stories from the Ramayana, Mahabharata, Bhagavad Gita, and Panchatantra, structured learning journeys, and live mentor sessions.

4.2 We may add, change, or withdraw features, content, and learning paths. Where a change materially reduces what a paid subscription gives you, Section 6.7 applies.

4.3 Shlokshaala is a supplementary learning aid. It is not a school, not a substitute for formal education, and not religious instruction from any institution, sampradaya, or authority. We do not guarantee any educational, developmental, memory, or academic outcome. Claims about how children learn describe general research on multi-modal and story-based learning; they are not a promise about your child.

4.4 Content is presented for cultural and educational purposes. Different traditions render, translate, and interpret the same verses differently, and our translations and interpretations are one reasonable rendering among several. We do not assert that any interpretation we present is the only correct one.

5.1 We grant you a limited, personal, non-exclusive, non-transferable, revocable licence to use the Service for the non-commercial educational use of your household, for as long as your account is in good standing.

5.2 You must not:

• (a) copy, download, record, screen-capture, scrape, or redistribute any audio, video, illustration, translation, or text from the Service, except where the app expressly offers a download;
• (b) use the Service to run a class, tuition centre, school programme, or any commercial offering;
• (c) reverse-engineer, decompile, or attempt to derive source code, save where such restriction is prohibited by law;
• (d) circumvent access controls, subscription paywalls, or the device lock;
• (e) use bots, scrapers, or automated tools against the Service;
• (f) upload or transmit anything unlawful, obscene, defamatory, hateful, or harmful to a child;
• (g) interfere with the Service's operation or security, or with any other user's use of it;
• (h) use the Service in breach of Indian law, including the Information Technology Act, 2000 and rules made under it.

5.3 Breach of 5.2(a), (f), or the live-session rules in Section 7 may result in immediate termination without refund.

6.1 Plans. Some content is free. Full access requires a paid subscription. Current plans, prices, and inclusions are shown in the app before you pay. Prices are in Indian Rupees and are inclusive of applicable GST unless stated otherwise.

6.2 How you pay. Subscriptions are billed through Google Play Billing and/or Razorpay, as offered to you at checkout. Where you pay through Google Play, Google's payment terms also apply to that transaction.

6.3 Auto-renewal. Subscriptions renew automatically at the end of each billing period at the then-current price, using the payment mandate you set up, unless cancelled before the renewal date. You are authorising recurring charges when you subscribe.

6.4 Cancelling. You may cancel at any time. Cancel in the app at Settings → Subscription, or — if you subscribed through Google Play — in your Google Play account, which is the only place a Play subscription can be cancelled.
Cancellation stops future renewals. It does not shorten the period you have already paid for, and you keep access until the end of that period.

6.5 Refunds.

• (a) Cancellation alone does not create a refund entitlement for the current period, since access continues to its end.
• (b) Where you have been charged in error, charged twice, or charged after a valid cancellation, we will refund in full. Write to info@shlokshaala.com within 30 days.
• (c) Where the Service is materially unavailable for a prolonged period through our fault, we will refund or credit the affected part of your subscription.
• (d) Where a live session is cancelled by us and not rescheduled, Section 7.6 applies.
• (e) Purchases made through Google Play are subject to Google's refund policy and may need to be requested from Google.
• (f) Approved refunds are made to the original payment method within 7 to 10 business days of approval, subject to the payment provider's timelines.

6.6 Free trials. A free trial doesn’t convert to a paid subscription automatically at the end of the trial unless subscribed.

6.7 Price and plan changes. We may change prices or the contents of a plan. We will give you at least 30 days' notice by email and in the app before a change affects your renewal, and you may cancel before it takes effect. If a change materially reduces what your existing paid subscription provides, you may cancel and receive a pro-rata refund for the unused remainder.

6.8 Failed payments. If a renewal fails we may retry, and may suspend paid access until payment succeeds.

8.1 The Sanskrit verses and the epics themselves are part of the shared cultural and public-domain heritage of humanity, and we claim no ownership of them.

8.2 We do own, or are licensed to use, everything we have created around them: our translations, commentary, curriculum and learning journeys, audio recordings and narration, illustrations, animations, video, user interface, design, the Shlokshaala name and logo, and the compilation and arrangement of all of it. These are protected under the Copyright Act, 1957, the Trade Marks Act, 1999, and applicable international law.

8.3 Nothing in these Terms transfers any of that to you. All rights not expressly granted are reserved.

8.4 You must not use the Shlokshaala name, logo, or branding without our prior written permission.

8.5 Feedback. If you send us suggestions or ideas, we may use them freely, without obligation or payment, and you waive any claim in respect of them.

8.6 Copyright complaints. If you believe material on the Service infringes your rights, write to info@shlokshaala.com with details of the work, the material complained of, and your contact details. We will investigate and remove infringing material where the complaint is substantiated.

9.1 The Service is not a social network. There are no public profiles, feeds, uploads, comments, leaderboards, or messaging between users outside live sessions.

9.2 Where you do submit anything to us — a support message, feedback, or a review — you confirm it is lawful, is yours to send, and does not identify or depict any child other than your own. You grant us a licence to use it to provide and improve the Service, and to publish testimonials only where you have separately agreed.

11.1 Save as expressly stated in these Terms, and to the maximum extent permitted by law, the Service is provided “as is” and “as available”, without warranties of any kind, express or implied, including any implied warranty of merchantability, fitness for a particular purpose, accuracy, or non-infringement.

11.2 We do not warrant that the Service will be uninterrupted, timely, error-free, or free of defects, or that content will be complete or free from error.

11.3 We make no guarantee of any learning outcome, including memorisation, pronunciation, concentration, academic performance, or cultural knowledge. Children learn at different rates, and results depend on factors outside our control.

11.4 Content on the Service is educational and cultural. It is not medical, psychological, therapeutic, or professional advice, and it is not a substitute for professional care.

11.5 Nothing in this Section excludes or limits any right you have under the Consumer Protection Act, 2019, or any other law that cannot lawfully be excluded.

12.1 To the maximum extent permitted by law, we are not liable for indirect, incidental, special, consequential, punitive, or exemplary loss, or for loss of profits, revenue, goodwill, data, or opportunity, however arising.

12.2 Our total aggregate liability arising out of or in connection with the Service and these Terms, in any 12-month period, is limited to the greater of (a) the amount you paid us in that period, or (b) INR 5,000.

12.3 Nothing in these Terms excludes or limits liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for gross negligence or wilful misconduct, or for anything else that cannot lawfully be excluded — including your statutory rights as a consumer under Indian law and, where applicable, under EU or UK consumer law.

14.1 You may stop using the Service and delete your account at any time, in the app at Settings → Account → Delete Account, or at https://shlokshaala.com/delete-account.

14.2 We may suspend or terminate your account, on notice where practicable, if you breach these Terms, if your use harms other users or a child, if payment fails, or if we are required to by law. Where the breach is serious — particularly a breach of Section 7.4 — we may act immediately and without notice.

14.3 On termination, your licence ends and access stops. Sections 8, 11, 12, 13, 16, and 17 survive.

14.4 Where we terminate without cause, we will refund the unused portion of any paid subscription pro rata. Where we terminate for your material breach, no refund is due.

14.5 Deletion of personal data on termination is governed by the Privacy Policy.

17.1 These Terms are governed by the laws of India.

17.2 Subject to 17.3 and 17.4, the courts at KOTDWARA, Uttarakhand, India have exclusive jurisdiction.

17.3 We ask that you contact info@shlokshaala.com first. Most issues resolve faster that way.

17.4 Nothing in this Section deprives a consumer of the right to bring proceedings in the consumer forum having jurisdiction where they reside, under the Consumer Protection Act, 2019, or — for consumers in the EEA or UK — of the protection of the mandatory laws and courts of their country of residence.

18.1 Force majeure. We are not liable for failure caused by events beyond our reasonable control, including internet or power failure, failure of third-party platforms, natural disaster, epidemic, war, or government action.

18.2 Severability. If any provision is held unenforceable, the rest continues in force.

18.3 No waiver. Failure to enforce a provision is not a waiver of it.

18.4 Assignment. You may not assign these Terms. We may assign them on a sale or transfer of the business, on notice, without reducing your rights.

18.5 Entire agreement. These Terms and the Privacy Policy are the whole agreement between us regarding the Service.

18.6 Language. The English version prevails in the event of any inconsistency with a translation.